Webchat Widget v2.1.0
SmartAgent Webchat Widget v2.1.0 introduces a mixture of accessibility improvements. This update addresses various accessibility challenges and further enhances our screen reader functionality, ensuring a smoother user experience across platforms and devices. These updates are part of our ongoing commitment to remaining at WCAG 2.2 AA compliance across SmartAgent.
| UAT Release Date | 19th February 2025 |
Product Enhancements
| Area | Description |
|---|---|
| Accessibility Improvements | This update brings accessibility enhancements designed to improve the UI for all. Most notable changes include: Improved screen reader interactions, ensuring clearer message announcements across a wider range of devices, including Apple and Safari. These changes reflect our commitment to delivering a more seamless and inclusive experience. |
| Internationalisation | Our Webchat solution has been enhanced to better support customers operating in America and other countries. These improvements optimise the experience for people working in the region and ensure smoother interactions for agents and customers alike. |
Bug Fixes
| Area | Description |
|---|---|
| Attachments | When attaching a file, the same file can be attached and removed again correctly without causing the customer any issues. |
There are also several General Updates and bug fixes in this release.