Roadmap
Explore how SmartAgent features are shaped — and how you can get involved. SmartAgent is constantly evolving to meet the needs of our customers.
This page outlines how features move from idea to delivery — and how you can view what’s coming or get involved in early testing.
1. Under Consideration
This is the earliest stage of our product development process. We’re exploring a potential new feature based on customer feedback, usage data, and market trends.
At this stage we are
- Investigating the problem
- Gathering customer interest and use cases
- Assessing the value and feasibility of the solution
Want to express interest in something early-stage?
Fill out our short form to register your interest:
2. Design & Development
Once we confirm value and demand, the feature enters active delivery. This phase includes design, technical planning, and development across multiple sprints.
In this phase, we:
At this stage we are
- Define the user experience and technical architecture
- Build iteratively with regular testing
- Collaborate with CX, QA, and engineering to refine the feature
You can see progress tracked on our public roadmap while the feature is actively developed.
3. Pilot Feature Release
Selected features are launched first with pilot customers — organisations who’ve agreed to trial new functionality before general release.
Why we pilot:
- To learn how the feature performs in real-world use
- To gather feedback and prioritise improvements
- To confirm the feature meets intended outcomes
4. General Release
After validation and iteration, the feature is released to all SmartAgent customers.
At this point:
- It’s stable, documented, and ready for use
- Our support teams are trained
- Training materials and guides are updated
View the Live Roadmap?
You can see what’s under consideration, in development, or recently released: