SmartAgent Roadmap
SmartAgent is constantly evolving to meet the needs of our customers. The SmartAgent roadmap gives you a real-time view of the features we’re working on right now, and things we’re considering, giving you the chance to input, provide feedback and get involved. You can also see the features we’ve released recently and how to enable them.
From Inception to Launch
This page outlines how features move from idea to delivery — and how you can view what’s coming or get involved in early testing. Customer feedback is really important to ensure we’re building features that will work with your organisation and provide value from day one.
1. Under Consideration
This is the earliest stage of our product development process. We’re exploring a potential new feature based on customer feedback, usage data, and market trends.
At this stage we are
- Investigating the problem
- Gathering customer interest and use cases
- Assessing the value and feasibility of the solution
Want to express interest in something early-stage? Head to the roadmap and fill out our short form to register your interest.
2. Design & Development
Once we confirm value and demand, the feature enters active delivery. This phase includes design, technical planning, and development across multiple sprints.
In this phase, we:
- Define the user experience and technical architecture
- Build iteratively with regular testing
- Collaborate with CX, QA, and engineering to refine the feature
We’ll share design concepts and initial functionality so please share your feedback with us. You can see the feature progress on our roadmap while the feature is actively developed.
3. Pilot Feature Release
Selected features are launched first with pilot customers — organisations who’ve agreed to trial new functionality before general release.
Why we pilot:
- To learn how the feature performs in real-world use
- To gather feedback and prioritise improvements
- To confirm the feature meets intended outcomes
If you see a pilot you’re interested in, get in touch using the form on the roadmap - it might not be too late to join in.
4. General Release
After validation and iteration, the feature is released to all SmartAgent customers.
At this point:
- It’s stable, documented, and ready for use
- Our support teams are trained
- Training materials and guides are updated