SmartAgent Community

Focussed topics, designed to help your team get the most from SmartAgent and Amazon Connect. Topics are grouped for agents, supervisors and admins.

PDF user guides, for you to download and use with your project team to provide further annotation or company specific messaging.

Help on specific how-to topics, grouped for different users and access levels.

Find out about AWS Immersion days and other events.

We understand the importance of transparency and communication; that’s why we’ve created a dedicated status page to keep you informed.

Keep up to date with new releases, Release note details, guides and notifications.

Keep up to date on webchat releases and notifications.

Find out more about features available within SmartAgent.

Join our product feedback portal to view potential new features and register your interest in finding out more.

If you require assistance during working hours, or emergency support outside of business hours please see below for points of contact.