SmartAgent Community
SmartAgent for Amazon Connect provides a single pane of glass for agents, supervisors and administrators - allowing you to provide a better customer experience.
Please give us your feedback on any page using the thumbs up or thumbs down. We want your Feedback!
How-to Guides
Focussed topics, designed to help your team get the most from SmartAgent and Amazon Connect. Topics are grouped for agents, supervisors and admins.
User Download Guides
PDF user guides, for you to download and use with your project team to provide further annotation or company specific messaging.
Troubleshooting & Support
Help on specific how-to topics, grouped for different users and access levels.
Upcoming Events
Find out about AWS Immersion days and other events.
Status
We understand the importance of transparency and communication; that’s why we’ve created a dedicated status page to keep you informed.
SmartAgent Releases
Keep up to date with new releases, Release note details, guides and notifications.
Webchat Widget Releases
Keep up to date on webchat releases and notifications.
SmartAgent Features
Find out more about features available within SmartAgent.
Product Roadmap
Join our product feedback portal to view potential new features and register your interest in finding out more.
Support Team
If you require assistance during working hours, or emergency support outside of business hours please see below for points of contact.