Accessibility+ Script Tag

To support some of the latest accessibility enhancements, we have had to move to a new script tag. This tag brings a new way of loading the SmartAgent Webchat Widget that doesn’t rely on HTML iframe technology – something which can be problematic for screen readers in certain browsers.

We’re calling this the Accessibility+ Script Tag and it is required to update to SmartAgent Webchat v2.1 and beyond.

How can I tell if I have the new script tag?

We’ll be reaching out to all clients individually over the coming weeks, but you can use the following to validate if you already have the Accessibility+ script tag.

Find the script tag in your website, it will look something like this:

<script id="smartagent" type="module" defer src="https://...

Take a look at the url in the src attribute:

• If it starts with exactly https://chat-loader.smartagent.app/… then you have the old script tag. We will be in touch with steps to upgrade in the coming weeks.
• If it looks more like https://chat-loader-clientid.smartagent.app/… then you are using the new Accessible+ script tag and don’t need to take any further action.