AI Catchup for email
Overview
AI Catchup automatically generates clear, concise summaries of inbound emails—no matter how long or complex the thread. By filtering out noise and highlighting key points, agents can focus on what truly matters, speeding up interactions and improving accuracy.
Key Benefits
- Improved Productivity
Quickly understand conversations without scrolling through lengthy email chains—get straight to the core of the message.
- Greater Accuracy
AI highlights the most important information, reducing the risk of missing or misinterpreting key details.
- Controlled Visibility
Access to summaries is managed through user permissions, giving you full flexibility over who can view them.
Targeted Summary Information
Each summarised contact includes the following sections:
- Issues- Highlights the reason the customer is getting in contact.
- Information - Summarises key details and additional context provided by the customer, such as customer account number and action taken so far.
- Expectation/Outcome - Shows what the customer ideally wants to happen or the results they expect.
- Sentiment - Captures the overall tone or emotion expressed in the message.
Where You’ll See ‘AI Catchup’ Summaries
- Work Tray
- Work Tray Pop-Out
- Contact Search
- Contact History
Permission Access – Summaries are only visible to users with appropriate access rights.
How to enable this feature?
AI Catchup is an optional feature. To enable it, please contact your Gamma representative to learn more and arrange activation.