Webchat Widget v2.0.18


UAT Release Date	14th October 2024

Product Enhancements

Area	Description
Accessibility Improvements	This update includes several accessibility improvements aimed at enhancing the user experience. These improvements ensure everyone has a better, more seamless interaction with our Webchat Widget. Changes include: Enhancements to how the Webchat widget interacts with screen readers and announces the messages across a wider selection of devices, more specifically Apple and Safari. Focus on the Webchat widget is now removed when a chat ends to ensure customers can better navigate your webpage after a conversation.

Area

Description

Accessibility Improvements

This update includes several accessibility improvements aimed at enhancing the user experience. These improvements ensure everyone has a better, more seamless interaction with our Webchat Widget. Changes include:
Enhancements to how the Webchat widget interacts with screen readers and announces the messages across a wider selection of devices, more specifically Apple and Safari.
Focus on the Webchat widget is now removed when a chat ends to ensure customers can better navigate your webpage after a conversation.

Bug Fixes

Area	Description
Screen Reader	Fixed an issue when the screen reader was duplicating announcements, which previously confused the user.

There are also several General Updates and bug fixes in this release.