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Retrieving Chrome Network Log (HAR) Files

This is a step-by-step guide on how to retrieve Metwork Data from the Chrome console in a HAR file in order to report this over to us for Investigation.

Why?

When we cannot recreate an issue, these Logs provide us with a timeline of Network requests so that we can potentially spot the problem that is occurring.

Developer tools must be open before the issue occurs.

How to Open Developer Tools before reproducing the issue

  1. Click the three dots Menu from Chrome

  2. Select More Tools >

  3. Developer Tools

    Once the developer tools panel is open Reproduce the issue then follow the steps below in order to download the relevant logs:

  4. Click on the Network Tab

  5. Right-click on any request in the logs

  6. Click Save all as HAR with content…

  7. Save the file as AgentUsername_DD-MM-YYYY-HH:MM