v2.98 Release Notes
| UAT Release Date | 5th June 2025 |
|---|
We’re excited to announce the launch of SmartAgent version 2.98!
This release includes improvements to help simplify and speed up your use of SmartAgent, along with key bug fixes to enhance your overall experience.
We’re also pleased to announce our first-ever Customer Webinar — see the bottom of this page for more details and to register.
Product Enhancements
| Area | Description |
|---|---|
| Automated Rules - End Action | Contact Trace Records (CTRs) for contacts that have been ended by an automated rule are now visible in SmartAgent Contact Search. This enhancement allows us to deprecate the Interactions Plugin in the upcoming 2.99 release, giving all clients time to transition to Contact Search and Contact History. See the following documentation for more details "Integrations" feature Deprecation Replacement for Deprecated "Integrations" feature |
| Permissions | The existing ‘Access Call Recording’ permission has been updated to also include screen recordings. It is now titled ‘Access Call and Screen Recording’. In a future release, these will be split into separate permissions for more granular control. |
| Contact Search | Agents can now search SMS messages sent by other agents by filtering via the System Phone Number. To use this feature, SMS must be selected as the channel . |
Bug Fixes
| Area | Description |
|---|---|
| Outbound email | Fixed an issue where agents switching between an outbound email contact and other SmartAgent features would lose their drafted text. The draft is now correctly persisted. |
| Contact search | Fixed a UI issue where the Clear and Search buttons would shift position when using Advanced Search. They now remain consistently on the right-hand side. Improved performance when loading contacts with extensive email history by introducing a “Load Older Messages” option. This allows agents to browse contact history in a controlled and responsive manner. Fixed an issue where, after selecting a specific queue in the queue filter, search results still returned all queues. Results now correctly reflect the selected filter. |
This release also includes several general improvements and background fixes to further enhance platform stability and performance.
New “Technical” How-to guides on SmartAgent Community
Following your feedback we have moved some of the more detailed guides into a new “Technical” section on the SmartAgent Community page. Any existing bookmarks of these pages will be redirected to their new home in the Community.
Product and Strategy Webinars
We’re also launching an additional format for sharing updates with you! Our upcoming SmartAgent Customer Webinar will give you a behind-the-scenes look at the roadmap, recently released features, and tips for getting the most out of SmartAgent. We’ll also cover the latest from Amazon Connect.
We’ll run a further update every quarter.
First webinar: Thursday 12th June, 13:00–14:00 (GMT)