SmartAgent Keyboard Shortcuts

Changes to Keyboard Shortcuts in SmartAgent

Navigation commands use a Ctrl and Alt (Option on Mac) modifier.

Ctrl+Alt+D - Navigate to Dialler page

Ctrl+Alt+R - Navigate to Real time metrics page

Ctrl+Alt+H - Navigate to Historic metrics page

Ctrl+Alt+Q - Focus on QA menu tab and opens QA submenu

Ctrl+Alt+S - Focus on Settings menu tab and opens settings submenu

A - Open Agents Directory slide (Removed - Design changed)

Enter - Answer an incoming call.

Alt + Shift + D - Make a call if a number is present in the input field.

Alt + Shift + R - Reject an incoming call.

Alt + Shift + E - End an ongoing call.

Alt + Shift + Q - Open Quick Connect popup and focus on it - Press again to close.

Alt + Shift + K - Open Keypad popup and focus on it - Press again to close.

Alt + Shift + N - Focus on dial number input.

Alt + Shift + S - Open user status popup and focus on it. This popup also has up/down keyboard arrow navigation.

Alt + Shift + H - Set active call on hold. Press again to resume the call.

Alt + Shift + T - While there is an active connection. Toggles control to add another connection.

Alt + Shift + G - Toggles between active connections. Sets one on hold and resumes the other one.

Alt + Shift + C - While 2 connections are active. Creates a conference call with 2 active connections.

Alt + Shift + L - While in conference call. Leaves conference call.

Enter - Answer an incoming call.

Ctrl + Shift + D - Make a call if a number is present in the input field.

Ctrl + Shift + R - Reject an incoming call.

Ctrl + Shift + E - End an ongoing call.

Ctrl + Shift + Q - Open Quick Connect popup and focus on it - Press again to close.

Ctrl + Shift + K - Open Keypad popup and focus on it - Press again to close.

Ctrl + Shift + N - Focus on dial number input.

Ctrl + Shift + S - Open user status popup and focus on it. This popup also has up/down keyboard arrow navigation.

Ctrl + Shift + H - Set active call on hold. Press again to resume the call.

Ctrl + Shift + T - While there is an active connection. Toggles control to add another connection.

Ctrl + Shift + G - Toggles between active connections. Sets one on hold and resumes the other one.

Ctrl + Shift + C - While 2 connections are active. Creates a conference call with 2 active connections.

Ctrl + Shift + L - While in conference call. Leaves conference call.

Alt + ArrowUp, Alt + ArrowDown - Adjust Contact log text area height (ArrowUp increases height and ArrowDown decreases height).

Alt + ArrowRight, Alt + ArrowLeft - Adjust Contact log text area width (ArrowRight increases width and ArrowLeft decreases width).