Call History & Contact History
SmartAgent keeps a record of all inbound and outbound contacts that you have been involved in and stores the details in your call history log. Outbound calls will have an arrow icon on the list.
Enabling this feature
This feature can be enabled by adding in the “View call History” and “Contact History” permission in “Permissions” for the relevant security profiles. "Switching on" new Standard Features in Permissions
Your call history is listed in the work panel whenever you are not in an active call. You can click on any previous call in your call history and then select the green phone icon to dial that number.
If enabled by your organization, you may also have access to a contact history of contacts made by a client. This will appear on the right hand side of the screen and you can review previous contacts made by that customer.
