Amazon Connect Knowledgebase
If you want to increase your Knowledge of Amazon Connect then you could look at these links for the Amazon Connect information
Alternatively keep an eye out on our events page and come along to an Amazon Connect immersion day event!
SmartAgent Community Events page
Other Useful Tools
- Amazon Polly Test Tool Listen to different voices with Polly and test out SSML before using it in your contact flows. You must be logged into the AWS console to use this tool.
- SSML Tags Supported by Amazon Connect Improve the fluency of your text-to-speech messaging by using SSML tags with Amazon Polly.
- Amazon Connect Connectivity Test Utility Test agent workstation connectivity to Amazon Connect to help diagnose issues.