"Switching on" new Standard Features in Permissions

Periodically we may introduce a new Standard feature for SmartAgent that can be added to your users.

These features will not require any particular configuration that is unique to your organization. A recent examples is the ability to create and amend contact logs. This feature would be automatically added to the Admin role as it is primarily for use by admins.

However other features such as Agent Assistance (hands-Up) or Allowing supervisors to barge onto calls will need to be manually added to role permissions within SmartAgent.

In order to change permissions with SmartAgent got to Settings menu and select Permissions. Select the Security profile you want to make the amendment to from the list.

If new a new feature is developed for SmartAgent and is released, you will see a new permission in the list. If you want to give access to that feature, then tick the box and save the permission setting for that user group.